Weave combines LLMs and domain-specific machine learning to understand engineering work. We understand how much work was done, how good it is, and how AI contributed. Backed by Y Combinator.
About the role
3+ years of experience in account management, customer success, or a related customer-facing role. Experience owning a customer portfolio with measurable retention, growth, or revenue responsibilities. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of experience in account management, customer success, or a related customer-facing role
- Experience owning a customer portfolio with measurable retention, growth, or revenue responsibilities
- Ability to interpret account data, investigate performance changes, and recommend practical next steps
- Confidence discussing pricing, processing performance, and operational concerns with business owners and senior stakeholders
- Comfort with consistent outbound phone outreach and managing a recurring engagement schedule
- Strong organization, documentation, and follow-through across customer commitments and internal projects
More about this role
The Payments Success Specialist – Account Management drives retention, processing growth, and profitability across an assigned portfolio of 250 payments customers. You’ll build trusted relationships with practice leaders, understand their payment workflows, and use account data to identify risks and opportunities. Through proactive outreach, business reviews, pricing conversations, and coordinated problem-solving, you’ll help customers realize greater value from Weave Payments. This role requires strong customer judgment, analytical ability, and consistent follow-through.
Portfolio relationships: Manage 250 payments accounts, building relationships with practice owners, finance leaders, and operational decision-makers.
Proactive engagement: Call every account each quarter to review performance, understand customer needs, identify risks, and establish next steps. Maintain additional outreach based on account value and risk.
Business reviews: Conduct quarterly business reviews with the top 10 accounts and provide quarterly performance summaries to accounts ranked 11–50.
Retention and recovery: Monitor processing trends, investigate declines, and develop recovery plans. Call accounts...
Browse similar: AI jobs · AI startup jobs · Startup jobs