Manual outreach drains millions in revenue annually. AI Service Squads automate calls, intake, scheduling, and payments across every EHR. Backed by Freestyle Capital.
About the role
The Senior Customer Experience Manager (Sr. CXM) is Artera's single point of accountability for a book of Specialty, Federally Qualified Health Center (FQHC) and Community Health Center (CHC) accounts. This is an end-to-end relationship role: you own the customer from pre-close introduction through implementation, go-live, ongoing engagement, renewal, and expansion. You won't execute every task — but you're accountable for every date, including the work other teams touch. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 6–8 years of experience in customer success, account management, or a hybrid CS/PM role in B2B SaaS
- Demonstrated experience managing a high-volume book (50+ accounts) — not a portfolio of 10–15 large accounts
- Healthcare or healthtech experience required — vendor, health system, payer, or EHR side
- Executive presence and a track record of presenting to and influencing C-suite decision-makers
- Project management fundamentals — you've run implementations end-to-end, not just supported them
- Daily hands-on use of AI tools for drafting, prep, summarization, and follow-up management
More about this role
Our Mission: Make healthcare #1 in customer service.
What We Deliver: Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner, we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers’ needs evolve. Trusted by 1,000+ specialties, FQHCs, health systems, and federal agencies, Artera strengthens and protects and enhances patient relationships across every interaction - from intake and scheduling to referral management, post-visit care, and more.
Hear from our CEO , Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!
Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also...
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