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About the role
The role of the Service Advisor I is to manage maintenance repairs on behalf of Wheels and within our clients’ parameters. This specialized/technical position will spend most of the time negotiating with vendors on proper repair procedures, cost effective pricing, and vehicle downtime. While approving repairs on our client’s behalf, special attention must be given to ensure specific Client instructions and approval parameters are followed.
What they're looking for
- Technical knowledge of automotive repair
- Customer service oriented
- Clear, concise communication, both verbally and in writing
- Creative and efficient problem solving
- Negotiation
- Experience with industry labor guides, such as AllData
More about this role
The role of the Service Advisor I is to manage maintenance repairs on behalf of Wheels and within our clients’ parameters. This specialized/technical position will spend most of the time negotiating with vendors on proper repair procedures, cost effective pricing, and vehicle downtime. While approving repairs on our client’s behalf, special attention must be given to ensure specific Client instructions and approval parameters are followed. When Fleet authorization is required, the Service Advisor I should use a consultative approach, including providing a repair recommendation.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- Authorize mechanical repairs on behalf of Wheels’ Clients
- Ensure safety related and scheduled repairs are completed.
- Approve proper repair based on mileage, months in service, and prior repair history.
- Negotiate the cost of repair to the published fleet price or the pre-negotiated Wheels Network rates & times.
- Adhere to current...
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