Official wheels marketplace for enthusiasts. Backed by Techstars.
About the role
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth. At Wheels, leaders are expected to model and champion our cultural attributes through their actions: Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Lead with a forward-looking mindset, anticipating business needs and guiding teams through change while reinforcing a culture of continuous improvement and service excellence
- Demonstrated ability to lead through others, developing high-performing leaders and teams through coaching, feedback, and a strong focus on growth and accountability
- Strong data-driven decision-making skills, with the ability to interpret performance metrics, identify trends, and translate insights into meaningful actions and business outcomes
- Proven experience in driving continuous improvement, including process optimization, simplification, and the ability to deliver measurable results
- Exceptional relationship-building and communication skills, with the ability to influence, align, and collaborate effectively across cross-functional teams and varying levels of the organization
- Ability to lead through change with agility, maintaining service excellence while navigating evolving business needs, priorities, and operational demands
More about this role
JOB OVERVIEW
The Director of Client Services is responsible for the account management function at Wheels and its performance for customers. The account managers are responsible for ensuring day-to-day fleet management support for customers. Primary responsibility for the Director of Client Services is to manage, lead, develop and direct the Managers who lead the account management team. The Sr. Director of Client Services is also responsible for the fulfillment of Wheel’s customer service vision to provide the best service experience in the fleet management industry through Available, Responsive, Expert, Proactive and Accurate services from the team. The person in this role will also be a leader in aligning all departments of Wheels to the customer service vision. Strategically, the Director of Client Services will focus on the fit and relevancy of our service model options for customers, ensuring that these offerings meet and lead current customer and market trends. The Director of Client Services will be evaluated based on customer and employee satisfaction results including Net Promoter Score or relevant measures. Wheels believes that happy and engaged employees are the core...
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