Whistic is an agentic risk operations platform that helps security and compliance teams assess, monitor, and manage third-party vendor risk. Backed by Battery Ventures.
About the role
The Sr. Technical Support Specialist (TS3) is the most senior individual-contributor role on the Technical Support team, serving as the subject matter expert for the Support organization across escalations, integrations, product knowledge, and Jira-based issue resolution. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Demonstrated expertise as a Subject Matter Expert within a technical support environment
- Strong Jira ticket management and project administration skills
- Proficiency with Super Set and Splunk for deep-dive log/data analysis
- Working knowledge of SQL, Keycloak, SignalFX, Splunk
- Solid understanding of the integration portfolio (RFPIO, CSA, Bitsight, API, Postman, REST/HTTP, JSON)
- Familiarity with SSO & SAML at a high level (Okta testing)
More about this role
The Sr. Technical Support Specialist (TS3) is the most senior individual-contributor role on the Technical Support team, serving as the subject matter expert for the Support organization across escalations, integrations, product knowledge, and Jira-based issue resolution. This person handles the most complex TS1 and TS2 escalations, owns sandbox creation and support for customers and partners, and acts as a force multiplier for the team — backing up the Support Manager, mentoring TS1 and TS2 staff, and serving as the primary technical bridge between Support and Product/Engineering. This is a remote role, based in the U.S.
Escalation & Ticket Support
- Support TS1/TS2 with troubleshooting and ticket escalation
- Serve as Jira ticket expert and Project Admin
- Lead root cause analysis, STR confirmation, and Dev escalation/prioritization
- Handle complex support ticket cases requiring deep technical investigation
- Be a subject matter expert on the Whistic platform for troubleshooting and technical support purposes
- Get directly on calls with customers/users to help solve issues in real time
Leadership & Coverage
- Fill in for the Support Manager/Team Lead when unavailable
- Mentor...
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