Backed by SoftBank VF and IVP.
About the role
Manage the Membership Services change intake, assessment, and sizing process, evaluating the impact on both members and internal teams to determine the appropriate path. Build and execute right-sized change plans that define the intended member experience, impacted audiences, communications, enablement needs, milestones, dependencies, risks, ownership, and success measures. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years of experience in change management, project coordination, enablement, operations, or a related field
- Experience supporting change from planning through implementation, adoption, and reinforcement
- Strong organizational and project management skills, with the ability to manage multiple priorities and timelines
- Excellent communication and stakeholder management skills, with the ability to translate complex information into clear, practical guidance
- A member-first, data-informed approach to identifying risks, measuring outcomes, and improving the experience
- Fluency with AI-enabled tools and the judgment to use them responsibly while maintaining high standards for accuracy and quality
More about this role
At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Within Membership Services, we bring that mission to life by transforming every touchpoint into a catalyst for progress, so members feel equipped to rise to the moment, every moment.
WHOOP is seeking a Change Management Specialist to help Membership Services successfully adopt, embed, and sustain operational change. This role will help shape and operate the team’s change management framework, supporting changes to products, policies, processes, tools, and ways of working. This includes change intake, impact assessment, sizing, governance, implementation planning, adoption measurement, and reinforcement.
You will partner closely with Learning & Training, Quality, Knowledge Management, Support Operations, and Readiness to translate upcoming changes into coordinated, practical plans. You will help ensure Membership Services leaders and representatives understand what is changing, why it matters, how their work will be affected, and what support they need to confidently serve our members.
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