Backed by SoftBank VF and IVP.
About the role
Lead, coach, and develop a team of Change Management Specialists, setting clear expectations, providing ongoing feedback, managing performance, and supporting career growth. Operate and continuously improve the Membership Services change management framework, including intake, assessment, sizing, governance, planning standards, adoption measurement, and reinforcement. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years of experience in change management, program or project management, enablement, operations, or a related field, including direct people management experience
- Demonstrated ability to coach and develop team members, set priorities, manage performance, and build a collaborative, high-accountability team environment
- Experience leading change through planning, impact assessment, implementation, adoption, reinforcement, and post-launch evaluation
- Strong portfolio and organizational management skills, with the ability to balance multiple initiatives, resources, risks, and timelines
- Excellent communication and stakeholder management skills, with the ability to influence senior leaders, navigate competing priorities, and translate complexity into clear direction
- A member-first, data-informed approach to identifying risks, measuring outcomes, and improving both employee and member experiences
More about this role
At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Within Membership Services, we bring that mission to life by transforming every touchpoint into a catalyst for progress, so members feel equipped to rise to the moment, every moment.
WHOOP is seeking a Change Management Team Lead to lead the team responsible for helping Membership Services successfully adopt, embed, and sustain operational change. This role will own and evolve the team’s change management framework, including change intake, impact assessment, sizing, governance, implementation planning, adoption measurement, and reinforcement.
This is a people leadership role with accountability for developing Change Management Specialists, setting priorities, managing team capacity, and ensuring changes are delivered consistently and effectively. You will provide hands-on direction for complex or high-impact initiatives while empowering the team to independently manage changes across the Membership Services roadmap.
You will partner closely with Membership Services leadership, Learning &...
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