Backed by SoftBank VF and IVP.
About the role
Serve as the day-to-day point of contact for assigned G&D accounts, managing customers from sales handoff through onboarding, launch, adoption, and ongoing program execution. Own customer onboarding and program launch execution, including kickoff preparation, onboarding plans, program setup, participant enrollment, administrator training, launch timelines, and participant and account administration. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience managing customer programs, onboarding, implementation, customer success, account operations, or similar post-sale responsibilities
- Strong program management and organizational skills, with the ability to track multiple customer programs, milestones, dependencies, launches, and action items simultaneously
- Strong written and verbal communication skills, with the ability to provide clear customer updates, training, guidance, and next steps
- Experience developing repeatable processes, documentation, enablement materials, training materials, or other resources that improve customer experience and operational scalability
- Ability to independently manage tactical customer relationships, onboarding, program launches, routine communications, troubleshooting, and ongoing program execution
- Ability to coordinate effectively across cross-functional teams, manage follow-ups, and drive internal and external deliverables through completion
More about this role
At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is seeking a Customer Success Manager to support the successful execution and ongoing management of Government & Defense (G&D) programs after the sale. This role will own tactical customer management, program coordination, onboarding, adoption, and the development of scalable post-sale resources to create a consistent experience across G&D accounts. This person will serve as a day-to-day customer partner while coordinating across internal teams to ensure programs launch successfully, customers remain supported, and repeatable processes are established as the G&D business scales.
Serve as the day-to-day point of contact for assigned G&D accounts, managing customers from sales handoff through onboarding, launch, adoption, and ongoing program execution.
Own customer onboarding and program launch execution, including kickoff preparation, onboarding plans, program setup, participant enrollment, administrator training, launch timelines, and participant and account administration.
Track program...
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