Windfall is a people intelligence and AI company that gives go-to-market teams actionable data to find, engage, and convert their next best customers. Backed by Homebrew.
About the role
You bring an investigative reporter’s curiosity to customer data. When the data raises a question, you want the answer, and once you have it, you want to teach others to find the next one themselves. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You thrive in the challenges of startups, motivated by the opportunity for rapid learning and growth rather than a traditional 9-to-5 routine
- You’re a proactive problem-solver with a focus on delivering value to customers
- You have exemplary organizational skills and meticulous attention to detail, coupled with a commitment to task completion and thoroughness
- You have outstanding verbal and written communication skills, capable of simplifying complex issues and adjusting communication styles for diverse audiences
- You’re highly analytical, and you love solving problems
- You are team-oriented, even in remote work settings. You contribute, share expertise, take accountability, and foster empathy in relationships
More about this role
You bring an investigative reporter’s curiosity to customer data. When the data raises a question, you want the answer, and once you have it, you want to teach others to find the next one themselves.
As a Customer Solutions Engineer at Windfall, you’re technical enough to untangle a customer’s CRM data and segment it yourself, but also strategic enough to tell their VP what it means and what to do next. You help customers realize value from Windfall, renew with confidence, and grow their partnership with us. You’ll learn each customer’s data and industry well enough to configure the reports and dashboards that prove the value, then teach their team to use them. You’ll catch churn risk early and turn out-of-scope requests into expansion conversations, partnering with our Product Delivery and Support teams.
We’re on a mission to change how organizations perceive and use people data. And we hold to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win When Our Customers Win; and (5) Act with integrity and trust.
- Own the end-to-end customer experience, with a focus on onboarding, implementation, and...
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