Windfall is a people intelligence and AI company that gives go-to-market teams actionable data to find, engage, and convert their next best customers. Backed by Homebrew.
About the role
You bring a codebreaker’s eye for patterns to customer data. When a file comes back different than you expected, you want to know why, and once you’ve cracked it, you want to build the fix so nobody has to solve it manually again. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You thrive in the challenges of startups, motivated by the opportunity for rapid learning and growth rather than a traditional 9-to-5 routine
- You’re a proactive problem-solver with a focus on delivering value to customers
- You have exemplary organizational skills and meticulous attention to detail, coupled with a commitment to task completion and thoroughness
- You have outstanding verbal and written communication skills. You’re capable of simplifying complex issues and adjusting communication styles for diverse audiences
- You’re highly analytical and adept at problem-solving
- You have a team-oriented attitude, even in remote work settings. You contribute, share expertise, take accountability, and foster empathy in relationships
More about this role
You bring a codebreaker’s eye for patterns to customer data. When a file comes back different than you expected, you want to know why, and once you’ve cracked it, you want to build the fix so nobody has to solve it manually again.
As a Product Delivery Expert at Windfall, you’re technical enough to spot a bad field mapping in a matched file and write the SQL that catches it next time, but also clear enough to explain what happened to a customer who has never written a query. You make sure every data file, model score, and integration lands on time and right the first time. You’ll work our delivery queues every day and check every output against the source before it reaches a customer, including the work our AI does. When setup or delivery needs attention, you’ll get on the call with the customer, partnering with our Customer Solutions Engineers.
We’re on a mission to change how organizations perceive and use people data. And we hold to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win When Our Customers Win; and (5) Act with integrity and trust.
- Own end-to-end product delivery for customers,...
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