About the role
Summary - We are seeking an experienced and strategic Senior CX/UX Research Consultant to join our CX/UX team in Wolters Kluwer Tax & Accounting North America. In this role, you will report to the Manager, CX/UX Research • DXG | UX/CX COE and serve as a thought leader, driving advanced research initiatives and playing a key role in defining the future of tax and accounting workflows by transforming user insights into impactful, actionable recommendations.
What they're looking for
- Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training. Master’s degree preferred
- 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution
- Advanced Research Planning: Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy
- Data Analysis: Advanced skills in analyzing qualitative and quantitative user data
- Report Writing: Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives
- Presentation Skills: Expertise in presenting research findings to diverse audiences from cross-functional teams
More about this role
Senior CX/UX Researcher (AI-First Innovation for Tax & Accounting) – Hybrid R0057505 | DXG | DXG | UX/CX COE - WK DXG U.S., Inc.
Summary - We are seeking an experienced and strategic Senior CX/UX Research Consultant to join our CX/UX team in Wolters Kluwer Tax & Accounting North America. In this role, you will report to the Manager, CX/UX Research • DXG | UX/CX COE and serve as a thought leader, driving advanced research initiatives and playing a key role in defining the future of tax and accounting workflows by transforming user insights into impactful, actionable recommendations. This is an outstanding opportunity to collaborate with a talented team of CX/UX practitioners, solve complex challenges by integrating cutting-edge technologies, and make a significant impact on products used by thousands of accounting professionals every day.
Division/BU About Us : https://www.wolterskluwer.com/en/about-us | https://www.wolterskluwer.com/en/solutions/tax-accounting-us
Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. Please view the site office location directory for potential office preferences...
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