Wonderschool is a leading provider of comprehensive childcare solutions. Wonderschool helps educators, families, and state leaders increase the health of the childcare landscape. Backed by a16z and 500 Global.
About the role
Customer operations at Wonderschool is about much more than answering questions. It is how we help families find care, help providers grow, retain customers, and create revenue.
What they're looking for
- Someone people can trust with important, ambiguous work
- You take responsibility and follow through without constant direction
- You have owned a customer-facing operation or program end to end and can point to a metric you were accountable for moving: retention, resolution, conversion, or revenue
- You learn new customers, businesses, systems, and metrics quickly
- You are willing to answer calls and work directly with customers
- You stay calm and make good decisions in complicated situations
More about this role
Wonderschool is transforming childcare by helping families find high-quality care and helping childcare providers start, operate, and grow successful businesses.
Our marketplace connects parents with childcare providers. Our software and services help providers reach families, manage their programs, and operate more effectively. We also work with employers that want to help their employees find childcare.
Wonderschool is a Series B company backed by Andreessen Horowitz (a16z), Goldman Sachs, and First Round Capital. We are cash flow positive and growing.
We believe childcare providers should be able to build sustainable businesses and that every family should be able to find care that meets their needs.
Customer operations at Wonderschool is about much more than answering questions. It is how we help families find care, help providers grow, retain customers, and create revenue.
We are looking for someone we can trust to own customer and marketplace operations across parents, childcare providers, and employers: how families find and enroll in care, how providers grow and stay on the platform, and how employers access childcare benefits for their teams. This person will lead support...
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