Experience a new way to work with Sana and agentic AI from Workday. Backed by Greylock, NEA and Menlo.
About the role
As a pivotal member of the revenue organization, the Customer Success Manager (CSM) acts as the primary advocate for our customers, bridging internal teams to streamline success. In this role, you will ensure customers extract maximum value from their foundational Workday system, while serving as a guide on the front lines of their AI journey—meeting them where they are, assisting with evolving needs, and actively monitoring consumption to drive innovation and long-term ROI. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years of experience in Customer Success, Sales, or Software Consulting, with a proven track record of managing complex, large-scale enterprise customer relationships focused on long-term adoption and retention
- 5 + years Functional domain expertise with Financials and Supply Chain for Healthcare
- 1+ year of experience with AI go-to-market strategies and consumption, or similar emerging technology adoption
- Demonstrates ability to navigate ambiguity, drive strategic solutions, and cultivate deep, executive-level customer relationships
- Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
- Excellent organization, time management, and communication skills
More about this role
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
Our rapidly growing software company is searching for a Customer...
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