The AI platform for production payroll, accounting, and AP. Save time and decrease risk with smarter workflows and concierge paymaster support. Backed by Bessemer and a16z.
About the role
Own the daily operating rhythm for your team — coverage, queue health, and case-handling quality across Phone, Email, Live Chat, and SMS. Coordinate closely with your counterpart Manager at shift handoff to keep priorities and escalations consistent across the day. Found on 1752vc Careers, the job board for startup and VC roles.
More about this role
Wrapbook is the AI platform for production finance. We’re building a system of action that puts finance teams in control of their whole production, from payroll, to spend, to accounting.
Built for feature films, TV, and commercials, Wrapbook is trusted by teams at Netflix, Paramount, Anonymous Content, and more. With backing from Andreessen Horowitz, Bessemer Venture Partners, and Jeffrey Katzenberg's WndrCo, our team of 350+ is using AI to transform how finance teams work and empower them to do more with less.
The opportunity - Manager, Customer Support (Remote - USA / CANADA)
We’re looking for a Manager, Customer Support to lead one of our Customer Support teams across Phone, Email, Live Chat, and SMS. Each Manager is fully accountable for the team during their hours. You'll run daily operations, coach and develop a team of Support Specialists, and serve as the final escalation point for complex cases, all while coordinating closely with your counterpart Manager and fellow leaders to keep coverage, standards, and the customer experience consistent throughout the day. This is a hands-on operator role for a seasoned manager who's comfortable working in ambiguity, knows when to...
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