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About the role
IXL Learning, a global edtech leader with personalized learning products used by millions of students worldwide, is seeking an upbeat, customer-focused, and analytical individual to join the School Membership team. The ideal candidate will enjoy working with customers and responding to incoming inquiries. You are well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of independent projects. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- BA/BS Degree
- 3+ years of customer service experience
- Experience in K-12 education is a plus
- Exceptional phone skills
- Comfortable with technology and passionate about bringing technology into the classroom
- Energetic self-starter who thrives in a fast-paced team environment
More about this role
IXL Learning, a global edtech leader with personalized learning products used by millions of students worldwide, is seeking an upbeat, customer-focused, and analytical individual to join the School Membership team. The ideal candidate will enjoy working with customers and responding to incoming inquiries. You are well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of independent projects.
As a School Membership Specialist, you’ll be supporting schools and educators by responding to questions, solving problems and ensuring they have an exceptional experience with us. You are someone who is passionate about and dedicated to providing the highest quality of service to our growing customer base.
This position requires you to be in our Raleigh, NC, area office.
- Clearly explain key product (IXL and Education.com) features and benefits to customers through email and phone queues
- Generate quotes for new customers as well as renewal and upgrade quotes for existing customers
- Keep detailed records of new business and renewal activities, as well as customer communications in Salesforce
- Develop a deep understanding of...
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