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About the role
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a driven, customer-focused, and analytical individual to join our Teachers Pay Teachers schools purchasing team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our products.
What they're looking for
- 1-2 years of customer service or related experience
- BA/BS degree required
- Strong written and oral communication skills
- Detail-oriented and exceptionally organized
- Ability to stay calm and focused under pressure
- Ability to perform repetitive tasks with a high degree of accuracy
More about this role
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a driven, customer-focused, and analytical individual to join our Teachers Pay Teachers schools purchasing team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our products.
In this role, you will provide support to our Buyers, Sellers, and administrators across the TPT marketplace. You will help schools gain access to the resources they need through order processing and by providing exceptional customer service. You’ll be expected to respond to customer inquiries, recognize trends in the questions received from the TPT community, and surface these learnings internally to improve our product, policies, and services. You will also work closely with engineering and product teams on continued initiatives to develop and improve TPT’s products and services.
This position requires you to be in our Raleigh, NC, area office.
- Learn TPT's products, services, processes, and tools to ensure a polished, positive interaction with school buyers
- Fulfill purchase orders, including moving orders through the cycle, following...
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