Global payments made simple. We make your international money transfers as easy as the domestic ones - safe, simple, and speedy. Backed by General Catalyst and Lightspeed.
About the role
Xflow is hiring for its business operations team. The business operations team works across three broad areas - user issues, risk & compliance, and partnerships. The person hired for this role is expected to initially work across all three domains and specialize across one of them as the team grows.
More about this role
Xflow is building cross-border payments infrastructure that provides businesses access to global markets, starting with those in India and subsequently other parts of South & South East Asia. We are enabling users to accept and payout money globally in a simple, reliable, compliant, transparent and financially compelling manner.
Xflow is hiring for its business operations team. The business operations team works across three broad areas - user issues, risk & compliance, and partnerships. The person hired for this role is expected to initially work across all three domains and specialize across one of them as the team grows.
This critical role involves daily interactions with our users/partners and helping them with whatever they are stuck on. This role differs from a typical customer support role, where you respond with pre-created responses. You should be able to understand the problem and identify what could have caused it. You must be familiar with Xflow’s systems and understand how our products work.
What will you do
Onboarding new users as per SLA and following the SOP laid out
Troubleshoot and solve external user issues
Analyze our processes and bring about changes to help...
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