Yelp is a technology company that specializes in local business reviews and recommendations. The company provides a platform that enables users to search for local businesses, read reviews, and write their own reviews. Backed by Space Capital.
About the role
You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You will use strong listening and conflict resolution skills to handle escalated clients
- Use Chatbench, Yelp’s internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections
More about this role
* Please note that while this role will operate remotely, it is required that the candidate resides in the Eastern region of the United States. This includes candidates residing in Eastern or Central Time Zones.*
Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers! As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.
You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers
You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
- You will use strong listening and conflict resolution skills to handle escalated...
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