Turn every store into a top performer. YOOBIC unifies task management, communications, and learning, so frontline teams can execute flawlessly. Backed by Insight.
About the role
We are now looking for a commercially driven Head of Account Management to lead our function across the UK and US. You’ll develop a high-performing team, strengthen retention and unlock the significant growth opportunity within our existing enterprise customer base. Real Commercial Ownership: You’ll own the Account Management strategy across retention, renewals and expansion, with the freedom to shape how the function operates and grows.
What they're looking for
- The Commercial Leader: You have significant experience leading Account Management, Customer Success or another commercial post-sales function within B2B SaaS
- The Growth Driver: You have a proven track record of improving retention and generating expansion revenue from enterprise customers
- The Player-Coach: You stay close to the detail, coach regularly and are comfortable challenging the team when performance needs to improve
- The Enterprise Negotiator: You’re confident navigating complex renewals, pricing decisions and senior stakeholder conversations
- The Data-Led Operator: You use customer health, pipeline and performance data to make decisions, improve forecasts and focus the team
- The Hunter: You proactively look for growth opportunities rather than waiting for customers to come to you
More about this role
YOOBIC is the leading AI-powered frontline employee experience platform . While most of the tech world builds for people behind a desk, we are building the operating system for the deskless workforce across retail, hospitality and manufacturing.
By combining predictive analytics with the expertise gained through our acquisition of Humanitics, we’ve pioneered the industry’s first AI Store Copilot , turning operational data into real-time actions for frontline teams.
Trusted by global brands including Chanel, Ralph Lauren, Michaels and Mattress Firm , YOOBIC is on a mission to bring digital transformation to the physical world.
We are now looking for a commercially driven Head of Account Management to lead our function across the UK and US. You’ll develop a high-performing team, strengthen retention and unlock the significant growth opportunity within our existing enterprise customer base.
Real Commercial Ownership: You’ll own the Account Management strategy across retention, renewals and expansion, with the freedom to shape how the function operates and grows.
Leadership Without an Individual Quota: Your focus will be on building capability, coaching the team and driving collective...
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