Zafran's agentic platform proves what attackers can exploit in your environment, then mobilizes your existing defenses to stop them. Backed by Sequoia and Menlo.
About the role
Manage strategic customer projects, such as high-visibility deployments, large enterprise rollouts, and executive engagements, partnering with Solution Architects and TAMs to drive plans, timelines, and stakeholders from kickoff through delivery. Lead projects that strengthen how the Customer Success team operates, from identifying gaps in current workflows to designing and implementing better ones. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of project or program management experience, ideally in a B2B SaaS or customer-facing environment
- Experience supporting Customer Success, Professional Services, or Technical Account Management teams
- A proven ability to manage several projects at once without losing sight of details or deadlines
- Strong written and verbal communication skills, with comfort presenting to both internal teams and customers
- Fluency with project management and collaboration tools (such as Jira, Asana, Monday.com , Notion, or Slack) and a CRM like Salesforce, familiarity with Zendesk is a plus
- Enough technical curiosity to understand the product and hold your own in conversations with engineers and technical customers, familiarity with cybersecurity is a strong plus
More about this role
Zafran is looking for an experienced Project Manager, Customer Success to join our expanding team. As our Customer Success team scales, we need someone to help it run smarter and deliver for our most important customers. Reporting to the Manager of Customer Success Strategy, the Project Manager will split their time between two areas. About half of the role is managing strategic customer projects, partnering with our TAMs to keep high-visibility deployments and enterprise initiatives on track. The other half is driving projects that improve how Customer Success works: streamlining processes, automating manual work, and rolling out new CS initiatives across the organization.
Our Mission: To stop the exploitation of vulnerabilities, everywhere.
What makes us different: In a world where AI-enabled attackers weaponize vulnerabilities within minutes, the old scan-and-patch-everything model no longer holds. Zafran's Exposure Graph continuously maps every vulnerability across your hybrid environment, chains exploitability through real attack paths and proves 90% of "critical" vulnerabilities can't actually reach you. It then neutralizes the real 10% using your compensating controls and...
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