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Senior Customer Success Manager

Zenity · United States · Remote

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About Zenity

Decide exactly what your AI agents can and can’t do. Zenity evaluates every agent action in real time and steers it. Backed by Norwest and SoftBank VF.

About the role

I joined Zenity because it’s tackling a new and complex security challenge that enterprises are just beginning to face, securing AI agents everywhere, fast and at scale. It was also an opportunity to help shape how customer success operates in a category defining company while working alongside a highly capable and ambitious team. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • You have 6+ years in customer-facing technical roles in SaaS, cybersecurity, or enterprise software, including ownership of complex account engagements
  • You've led customer engagements and strategic reviews inside large organizations, and can explain what changed in the customer's program as a result
  • You've run enterprise accounts with many motions at once (governance processes, integrations, cross-functional stakeholders, external platform teams) and can describe how you kept them moving together
  • You've owned a hard technical escalation through resolution with Engineering and Support, and can walk through what you did and what you'd do differently
  • You've turned customer requirements into product insight that Product or Engineering acted on
  • You have a hands-on cybersecurity background and have gone deep with customers on technical architecture, integrations, and enterprise risk
More about this role

I joined Zenity because it’s tackling a new and complex security challenge that enterprises are just beginning to face, securing AI agents everywhere, fast and at scale. It was also an opportunity to help shape how customer success operates in a category defining company while working alongside a highly capable and ambitious team.

As a leader, I value ownership, direct feedback, and high standards. Our team operates with urgency and accountability, and I expect real ownership of customer outcomes, proactive communication, and a strong focus on delivering measurable impact for our customers.

This role plays a critical part in our next phase of growth. You’ll serve as the technical lead for complex customers, owning regular engagement, technical orchestration, and cross-organizational coordination, directly influencing how customers build their AI security program.

Zenity is the leader in AI Agent Security and the first company to bring an agent-centric security platform to market. As enterprises accelerate AI agent adoption, we are establishing the security framework for how AI agents are secured and governed at enterprise scale.We deliver full-lifecycle visibility, governance,...

Read the full posting on Zenity's site ↗

Customer Success

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