zerohash provides API-first technology and turnkey regulatory infrastructure to launch and scale compliant crypto and stablecoin products quickly and securely.
About the role
Join us as a Senior Technical Support Engineer and help drive the resilience, scale, and efficiency of our global value transfer infrastructure. This role is perfect for a highly technical, detail-oriented professional who excels at architectural problem-solving and acts as the ultimate escalation point for our most complex integration and infrastructure challenges.
What they're looking for
- Advanced API Knowledge: Deep architectural understanding of REST APIs, SDKs, websockets, webhooks, and how to debug complex authentication and payload issues
- Advanced SQL Knowledge: Ability to write complex, optimized SQL queries to retrieve, analyze, and troubleshoot data across massive internal databases
- Polyglot Developer: Strong proficiency in writing and debugging code in one or more common programming languages, preferably Python, Javascript/Typescript, or Golang
- AI Tooling & Automation: Hands-on experience leveraging AI tools, LLM APIs, or AI-driven developer tooling to accelerate code debugging, automate root-cause analysis, and streamline support workflows
- Systems & Tooling Mastery: Deep experience with logging and observability platforms, documentation, sophisticated ticket tracking, and SLA monitoring tools
- Exceptional Communication: Proven ability to deconstruct and explain highly complex technical issues clearly to both technical engineering teams and non-technical executive stakeholders
More about this role
Join us as a Senior Technical Support Engineer and help drive the resilience, scale, and efficiency of our global value transfer infrastructure. This role is perfect for a highly technical, detail-oriented professional who excels at architectural problem-solving and acts as the ultimate escalation point for our most complex integration and infrastructure challenges.
You will not only play a critical part in ensuring our digital asset and fiat transactions move seamlessly for our enterprise partners, but you will also lead the charge in building internal improvements, driving product engineering decisions, and mentoring the broader support team. If you enjoy deep-diving into code, architecting scalable support processes, and communicating directly with high-tier clients to make an immediate, global impact, this role is for you.
- Advanced Technical Troubleshooting: Act as the final escalation point for the support team. Deep-dive into complex codebases, distributed systems, and enterprise client integrations to identify hidden bugs, performance bottlenecks, and intricate configuration issues.
- Product & Engineering Advocacy: Partner closely with Software Engineering and Product...
Browse similar: Startup jobs · Remote jobs