Zeta Global unifies identity, data and AI in one marketing cloud, so enterprise brands can acquire, grow and retain customers across every channel.
About the role
As a leader of the CRM Customer Success team, the Director, Customer Success provides P&L ownership and leadership for a book of business. A strategist and leader who also does the work, the Director is responsible for growing and expanding our scope and presence with a portfolio of cross-vertical clients. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Delivers on and actively manages against Account Plan, targets & business objectives
- Balances long-term client and corporate goals with immediate client and corporate objectives and needs
- Owns and manages a client book of business between $3 Million and $4 Million
- Manages against and monitors the P&L goals and progress, respectively, on a weekly basis
- Structures account strategy based on understanding client needs and developing client relationships at all levels
- Directs & ensures contract compliance and service level fulfillment
More about this role
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com .
As a leader of the CRM Customer Success team, the Director, Customer Success provides P&L ownership and leadership for a book of business. A strategist and leader who also does the work, the Director is responsible for growing and expanding our scope and presence with a portfolio of cross-vertical clients. She/he should be able to...
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