Zeta Global unifies identity, data and AI in one marketing cloud, so enterprise brands can acquire, grow and retain customers across every channel.
About the role
We are seeking a highly motivated and results-driven Senior Client Success Manager who is passionate about building strategic client partnerships and delivering exceptional results. This individual will serve as a trusted advisor to clients while acting as the operational lead across assigned accounts. The Senior CSM will be responsible for driving client success, overseeing campaign execution, identifying growth opportunities, and ensuring alignment between client objectives and Zeta's solutions.
What they're looking for
- Develop and maintain strong relationships with client stakeholders, serving as a trusted partner and advocate
- Leverage expertise in Zeta's solutions, client objectives, industry trends, and market dynamics to provide strategic recommendations that drive account growth and performance improvements
- Identify opportunities for program optimization, innovation, and incremental revenue generation, partnering closely with Sales to develop and present growth strategies to clients
- Create and manage client roadmaps that outline key milestones, testing strategies, optimization opportunities, and long-term business objectives
- Oversee the end-to-end execution of marketing campaigns, ensuring client goals, timelines, and performance expectations are met
- Coordinate cross-functional teams to manage campaign launches, custom creative development, asset implementation, audience targeting, and campaign documentation
More about this role
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com .
We are seeking a highly motivated and results-driven Senior Client Success Manager who is passionate about building strategic client partnerships and delivering exceptional results. This individual will serve as a trusted advisor to clients while acting as the operational lead across assigned accounts. The Senior CSM will be...
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