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About the role
- Respond to and resolve routine desktop support requests for hardware, operating systems, and standard applications, escalating non-routine issues as needed. - Configure, deploy, and decommission laptops, desktops, and peripherals by following established imaging, setup, and security procedures.
What they're looking for
- - High school diploma or equivalent
- - 0–2 years of experience in desktop support, end-user computing, or a related technical support role
- - Or an equivalent combination of education and experience
More about this role
The Associate Specialist, Desktop Systems supports day-to-day end-user computing by maintaining workstations, peripherals, and standard software, resolving routine technical issues, and completing well-defined service requests under close supervision. This role focuses on delivering reliable, high-quality desktop support so Zillow employees can work productively and securely.
- Respond to and resolve routine desktop support requests for hardware, operating systems, and standard applications, escalating non-routine issues as needed.
- Configure, deploy, and decommission laptops, desktops, and peripherals by following established imaging, setup, and security procedures.
- Perform basic troubleshooting for network connectivity, printing, and account access issues, documenting steps taken and outcomes in the ticketing system.
- Complete well-defined maintenance tasks such as software installs, updates, and basic device checks in line with standard operating procedures.
- Maintain accurate asset and configuration information for end-user devices to support inventory tracking and lifecycle management.
-This role requires working Eastern Time (ET) hours.
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