The leading real estate marketplace. Search millions of for-sale and rental listings, compare Zestimate® home values and connect with local professionals.
About the role
As Manager, Customer Success – Strategic Segment, you will lead a high-impact team of Customer Success Managers responsible for Zillow’s largest and most complex agent customers across our multi-product portfolio, including Showcase, Zillow Pro, and Follow Up Boss.
What they're looking for
- You are an effective cross-functional leader who can align teams around a shared account strategy, navigate competing priorities, and communicate clearly with customers and internal executives
- 7+ years of experience in Customer Success, strategic account management, consultative sales, or a related customer-facing function within a recurring-revenue, subscription, software, or advertising business
- 3+ years of people management experience leading Customer Success Managers, strategic account managers, sellers, or other customer-facing teams
- Experience supporting Strategic, Enterprise, or similarly complex customers with multiple stakeholders, products, business units, or locations
- Demonstrated success driving adoption, retention, customer value, and expansion through structured account planning and value-based customer engagement
- Strong executive presence and the ability to coach others to communicate effectively with senior customer stakeholders
More about this role
Zillow’s Agent Software and Advertising (ASA) organization partners with top real estate professionals to help them grow faster and operate smarter. We enable customers to use Zillow’s offerings effectively to turn insights into action, drive measurable results, and build lasting value.
Our bundled software solution brings together Zillow Pro, Follow Up Boss, and Showcase into a cohesive suite of tools designed to help agent customers drive more transactions. By integrating these products, we deliver a connected workflow and advertising experience that streamlines agent communication, expands advertising reach, and optimizes every stage of the sales process—from winning more listings to converting more leads efficiently.
As Manager, Customer Success – Strategic Segment, you will lead a high-impact team of Customer Success Managers responsible for Zillow’s largest and most complex agent customers across our multi-product portfolio, including Showcase, Zillow Pro, and Follow Up Boss.
You will coach your team to develop trusted relationships with senior customer stakeholders, build strategic account plans, and connect Zillow’s products to each customer’s business priorities,...
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