The leading real estate marketplace. Search millions of for-sale and rental listings, compare Zestimate® home values and connect with local professionals.
About the role
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
What they're looking for
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field
- 8+ years of experience in B2B credit and collections or accounts receivable, including at least three years leading teams or team leads, with a record of moving collections metrics rather than only reporting them
- Deep understanding of the full order-to-cash cycle, including cash application and the accounting treatment of bad debt and sales allowances
- Hands-on experience with collections and financial systems such as Zuora, HighRadius, Salesforce, Workday, Oracle or SAP, plus advanced Excel or Google Sheets including pivot tables and lookups
- Experience managing outsourced or offshore vendor relationships, including setting service levels and holding quality standards
- Experience setting credit or collections policy and applying it consistently under commercial pressure, with the judgment to know when to hold firm and when to protect a relationship
More about this role
The Manager, Rentals Collections owns how Zillow collects what the Rentals business is owed. You'll lead a team spanning onshore specialists and offshore partners, set the portfolio strategy and credit policy they work to, and own the measures that say whether it's working — days sales outstanding, aging, days to pay, recovery rate and bad debt.
Rentals receivables have their own shape: high transaction volume, a payer base running from individual landlords to national property management companies, and account relationships that often matter more than any single invoice. This is a role for someone who can hold a commercial line with customers and a credible one with sales, and who would rather fix why accounts go delinquent than chase each one that does.
- Own Rentals collections performance end to end — days sales outstanding, aging distribution, days to pay, recovery rate, bad debt and write-off levels — and drive quarterly reduction in past-due balances
- Lead, coach and develop a team of specialists and senior specialists alongside offshore partner supervisors, including hiring, performance management and career development, and own the headcount model that forecasts and...
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