Zipline delivers food, groceries, and medicine in minutes with fast, reliable, zero emission delivery. Backed by Sequoia and Techstars.
About the role
We’re looking for a hands-on IT Engineer who is passionate about delivering an excellent employee technology experience across a globally distributed workforce. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Provide fast, thoughtful, and high-quality technical support to employees
- Troubleshoot hardware, software, connectivity, access, and application issues
- Own support issues through resolution and ensure employees have a clear understanding of next steps
- Look beyond simply resolving tickets to identify ways IT can reduce friction and improve the employee experience
- Contribute to strong support SLAs, service quality, and employee satisfaction
- Escalate complex or high-impact issues when appropriate while remaining engaged through resolution
More about this role
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global...
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