Zipline delivers food, groceries, and medicine in minutes with fast, reliable, zero emission delivery. Backed by Sequoia and Techstars.
About the role
Clear, accurate service documentation helps technicians maintain Zipline’s aircraft and equipment safely and consistently. We’re looking for a Technical Writer to own manuals and procedures that make complex systems understandable and give field teams the information they need at the point of work. Your first projects will focus on maintenance documentation for the Droid, Dock, and related site equipment. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Own assigned manuals and procedures from initial research through release and ongoing maintenance. Keep them accurate as hardware, software, and service processes change
- Write maintenance procedures, inspections, troubleshooting guidance, and system descriptions. Make safety information, applicability, tools, parts, and prerequisites easy to find
- Research engineering source material, observe maintenance work, and interview subject matter experts. Resolve conflicting information and confirm technical accuracy before publication
- Coordinate reviews, approvals, and release dependencies. Track decisions and revisions, communicate blockers, and follow each change through to publication
- Use field feedback and change requests to improve documentation. Work with partners to prioritize updates by safety, operational impact, and release timing
- Organize content, terminology, navigation, and cross-references so technicians can quickly find the right instructions for their task and equipment configuration
More about this role
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global...
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