Zipline delivers food, groceries, and medicine in minutes with fast, reliable, zero emission delivery. Backed by Sequoia and Techstars.
About the role
The New Products team is seeking a User Experience Designer to research and shape how people interact with Zipline’s precision delivery system, Platform 2. This cross-disciplinary role sits at the intersection of industrial design, software, operations, and service design. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Design end-to-end user experiences across physical and digital touchpoints, including aircraft, pods, docks, loading workflows, partner infrastructure, operator tools, and customer-facing moments
- Translate complex system behavior into clear interaction models, user journeys, service flows, and product requirements
- Partner with Engineers and Industrial Designers to define physical interactions, affordances, feedback, status communication, and error recovery
- Work with Digital Product teams to ensure consistency between physical systems behavior and software interfaces
- Conduct field research with operators, partners, customers, technicians, and internal teams to understand real-world workflows and pain points
- Identify design opportunities across system hardware, software, service, and operations
More about this role
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global...
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