Backed by Khosla and Founders Fund.
About the role
Zocdoc's most important asset is our people. As the Specialist, Technical Support, you'll make sure every employee in our New York office, and every remote user across the U.S., has the tools, access, and support they need to do their best work. You'll own the day-to-day of onboarding and offboarding, asset and inventory management, and triaging IT support requests: the behind-the-scenes work that keeps Zocdoc running smoothly so the rest of the company can stay focused on our mission to give power to the patient. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Customer-focused. You take pride in helping others and get genuine satisfaction from making sure employees have what they need to succeed
- Organized. You like keeping systems, inventory, and processes accurate and up to date, even when things move fast
- Detail-oriented. You catch the small stuff (a missed deactivation, an unreconciled laptop) before it becomes a bigger problem
- Adaptable. You're comfortable learning new systems and shifting priorities as the business evolves
- A team player. You communicate clearly, work well with IT teammates and other departments, and don't mind rolling up your sleeves
- 2+ years of IT support or help desk experience
More about this role
Our Mission
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.
We’re here to give power to the patient.
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
Zocdoc's most important asset is our people. As the Specialist, Technical Support, you'll make sure every employee in our New York office, and every remote user across the U.S., has the tools, access, and support they need to do their best work. You'll own the day-to-day of onboarding and offboarding,...
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