Zscaler is a leading cloud enterprise security provider helping global businesses adopt zero trust for secure digital transformation. Backed by Lightspeed.
About the role
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.
What they're looking for
- You act like an owner. You take full accountability for an incident from initial declaration through final Root Cause Analysis delivery
- You champion simplicity and precision. Your customer updates and Root Cause Analysis reports are accurate, complete, and convey critical facts without speculation or spin
- You are resilient and adaptable under pressure. You maintain composure during high-severity outages, managing incidents through resolution across flexible schedules and on-call rotations
- You are a pragmatic, technical problem-solver. You comfortably navigate engineering investigations, asking sharp questions and evaluating evidence to drive fast, accurate resolutions
- You are a high-trust collaborator. You work seamlessly across cross-functional engineering, product, support, and global regional teams to maintain aligned processes and execution
- Demonstrated use of AI tools to improve day-to-day workflows, analysis, or documentation
More about this role
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
We are looking for a Major Incident Manager to join our team. This is a Remote (PST schedule) role, reporting to the Senior Manager...
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