Zuora is the leading Quote to Cash and subscription management platform, unifying billing, payments, revenue, and AR to scale your modern monetization. Backed by Greylock and Redpoint.
About the role
We are seeking a skilled and customer-focused IT Support Specialist to join our team in Foster City, CA. The ideal candidate will provide exceptional technical support to both users in the office and remotely. This role requires a combination of technical expertise, strong communication skills, and a proactive approach to problem-solving. We are continually driving the implementation of new technologies to bring our work environment to the future, which requires a team ready to take on new challenges. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of hands-on IT support experience
- 5+ years supporting macOS and Windows devices
- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred
- Proven experience as an IT Support Specialist or similar role
- Experience supporting a large heterogeneous SaaS environment such as Okta, Google Workspace, Salesforce, and Kandji
- Experience troubleshooting technical issues and solving them in both on-site and remote environments
More about this role
At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
We are seeking a skilled and customer-focused IT Support Specialist to join our team in Foster City, CA. The ideal candidate will provide exceptional technical support to both users in the office and remotely. This role requires a combination of technical expertise, strong communication skills, and a proactive approach to problem-solving. We are continually driving the implementation of new technologies to bring our work environment to the future, which requires a team ready to take on new challenges. Be a part of a growing company poised for growth and an energetic, engaging team!
- Provide day-to-day technical support to users in both the office and...
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