Zwift is a virtual cycling app that is transforming indoor cycling. Discover training plans, ride with friends from around the world, and workout anytime.
About the role
Great support starts with clear, consistent training. When our members hit a snag, our Community Support team gets them back into Watopia and helps them make the most of their Zwift experience. We’re hiring a hands-on Training Operations Specialist to keep frontline training running smoothly, from preparing trainers and deploying eLearning to tracking completion and assessment results. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years of instructional design, training, training operations, or learning and development experience
- Hands-on LMS administrator experience using tools like Seismic (formerly Lessonly), Docebo, or equivalent, including user groups, enrollments, and reporting
- Experience facilitating virtual training, including train-the-trainer sessions, ideally with globally distributed or BPO teams
- Proficiency tracking training completion and following up with stakeholders across teams to close gaps
- Familiarity with training design and evaluation models such as ADDIE and Kirkpatrick, and authoring tools like Articulate or Camtasia
- Flexibility and an eagerness to support your team beyond training when priorities shift, whether for a short-term need or a longer-term change in focus
More about this role
Great support starts with clear, consistent training. When our members hit a snag, our Community Support team gets them back into Watopia and helps them make the most of their Zwift experience. We’re hiring a hands-on Training Operations Specialist to keep frontline training running smoothly, from preparing trainers and deploying eLearning to tracking completion and assessment results.
Our training program has a strong foundation: a structured new hire curriculum, an established design framework, and experienced subject matter expert trainers who facilitate instructor-led learning. Our Content & Learning team, which owns training, member-facing self-service content, and our internal knowledge base (IKB), develops training and IKB content together to keep them consistent. In this role, you’ll take that content where the rubber hits the road, making sure training reaches agents and trainers are ready to deliver it confidently. As our Seismic subject matter expert, you’ll also help us get the most out of our learning management system.
Your focus is training deployment, trainer readiness, reporting, and follow-through. Training slides and IKB content are developed by our content...
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