Pivotal Health delivers full-service Independent Dispute Resolution (IDR) technology to help providers recover fair reimbursement with less administrative burden. Backed by Bessemer.
About the role
We’re looking for an Accounts Payable Analyst to support Pivotal’s Payor Compliance team, focused on payment processing and refunds. Refunds are a core, ongoing part of the role: you’ll own the weekly fee-refund cycle and serve as the point person for refund questions, alongside supporting payment processing through the manual intervention queue and maintaining Payor Compliance process documentation. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2–3 years of experience in healthcare operations, revenue cycle, managed care, or a related field
- Comfort working directly in data — pulling and interpreting reports in tools like Metabase, BigQuery, or similar, basic SQL is a plus
- Strong written communication — you’ll regularly write clear explanations of payment and refund issues that Client Success depends on to answer client questions
- Detail-oriented and thorough — this role requires following a thread all the way through, going beyond flagging issues
- Organized under volume — able to manage a high-volume weekly refund cycle and multiple open payment exceptions simultaneously without dropping the ball
- Comfortable working in Excel, Google Sheets, Metabase, or BigQuery to track cases and analyze claims data
More about this role
Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape.
Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools.
Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams.
Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey.
We’re looking for an Accounts Payable Analyst to support Pivotal’s Payor Compliance team, focused on payment processing and refunds. Refunds are a core, ongoing part of the role: you’ll own the...
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