Pivotal Health delivers full-service Independent Dispute Resolution (IDR) technology to help providers recover fair reimbursement with less administrative burden. Backed by Bessemer.
About the role
We're hiring our first dedicated IT Manager. We're opening a new NYC office, adding people quickly across NY, LA, and remote teams, and bringing IT support in-house. You'll be the go-to person for everything IT at Pivotal, from a new hire's first login to the conference room screen that won't connect. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years in IT support or IT operations, with meaningful time as the go-to IT person in a professional office
- You’ve worked at small or mid-sized, fast-growing companies, ideally with more than one office (tech, e-commerce, retail, or similar)
- Hands-on experience supporting macOS and Windows, administering Google Workspace and Slack, and running conference room and AV setups (Neat Bar/Pad, Logitech, or similar)
- Experience managing IT vendors and hardware purchasing
- You’re patient, low-ego, and calm when people are frustrated, and you explain tech clearly to non-technical coworkers
- You’re highly organized: you document, track, and follow through without being chased, and you’re comfortable being interrupted all day while still getting projects done
More about this role
Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape.
Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools.
Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams.
Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey.
We're hiring our first dedicated IT Manager. We're opening a new NYC office, adding people quickly across NY, LA, and remote teams, and bringing IT support in-house. You'll be the go-to person for...
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